“Having messaging, chat, and help articles in one place has been a lifesaver. We can finally see the big picture instead of stitching reports from three tools.”
Customer conversations were split across Intercom and WordPress. Reporting was messy and the CX team was stuck in manual work.
One place for email, chat, and docs. Customers who got help in their first three months retained at a 26% higher rate.
Help Scout customer story